FAQ

CUSTOM ORDERS; At this time custom orders are closed. New products are always being added so make sure to check back often. We value your feedback so if you love something let us know so you can see more of what you like in the shop.

WHERE IS MY PACKAGE? All packages leave The Hairy House within 1-3 business days. Canada Post is used to mail your package either using Standard Oversize Letter mail and comes without tracking information or by Parcel Post. if your parcel comes with tracking you will receive the appropriate tracking information once your package ships. See shipping policies for more details.

WHAT IF I DON'T LIKE MY PRODUCT?  Sometimes you get something that doesn't fit or match up to your home décor. I happily take returns, keep in mind all sales items are final sale, in addition if any item is customized with a name it is also a final sale. I am unable to exchange an item as I often only have one of each product. Please see returns and refunds.