Refund policy

RETURNS If for some reason your product is not as expected we will gladly accept returns of unused and unworn items.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.  Return shipping is the responsibility of the buyer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at hello@thehairyhouse.com If your return is accepted, we’ll send you the return address with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thehairyhouse.com 

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

I am unable to offer exchanges as the products are always changing and it may be a one of a kind item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.